Author: Brian Uceda Hirata

At Tcontakto we continue to advance firmly towards operational excellence and the trust of our clients. As a call center and BPO services company, we understand that information security is not just a requirement, but a strategic pillar. Therefore, today we celebrate a new milestone: ISO 27001 Recertification, which reaffirms our commitment to data protection, confidentiality and continuous improvement.

A Path of Excellence That Continues

This achievement is the continuation of a journey that began in 2024, the year in which TCONTAKTO obtained ISO 27001 certification for the first time. Since then, we have strengthened our processes, controls and organizational culture, integrating information security management into all areas of the company.

The 2025 recertification demonstrates that this is not a one-time effort, but a sustained practice aligned with the highest international standards.

Leadership Committed to Security

Our CEO, Kurt Junek, has been a key driver of this vision, promoting a culture where security, responsibility and transparency are part of everyday life. Under his leadership, Tcontakto has consolidated management oriented towards sustainable growth, without losing sight of the trust of our clients and strategic partners.

The Commitment of an Entire Team

ISO 27001 recertification is also a reflection of the commitment of our human team, which actively participates in compliance with policies, procedures and best practices that protect the information entrusted to us.

• Safe and reliable operations.
• Compliance with international standards.
• Comprehensive protection of sensitive data.
• Continuous improvement in security processes.

Ready for the Future

In an increasingly digital and demanding environment, this standard allows us to guarantee safe, reliable operations aligned with market needs.

At Tcontakto we continue to build a solid organization, prepared for the challenges of the future, where information security is a key enabler to provide quality service and generate long-term relationships.

Because trust is built day by day, with concrete actions and standards of excellence.

As part of the 2025–2027 Strategic Plan, at TCONTAKTO we officially began one of the most important transformations in recent years: the renewal of our Mission, Vision and Values, and the birth of our VIVE Culture, a cultural hallmark that reflects who we are and where we want to go.

The Origin of the Transformation

This process arises from a key question:

What does our organization need to grow, evolve and continue generating experiences that make a difference?

The answer was built by listening to our people. Through the OCAI survey, conversation spaces and analysis of our current reality, we identified that it was time to update our cultural identity to align it with market challenges, changes in the BPO sector and the growth of the corporate group.

Today we live in a context that demands agility, human connection, close leadership and a culture that promotes coherent, consistent and service-oriented behaviors. Therefore, we decided to take a step forward: renew our cultural pillars and make them part of everyone’s daily life.

What Does VIVE Culture Mean?

To bring these to life, VIVE Culture was born, a culture that represents the energy, passion and warmth that distinguishes our organization.

VIVE means Living the Valuable Identity of Experience.

• It’s putting our values into action.
• It’s understanding that, at TCONTAKTO, every action adds up and every person is part of the change.

Words from the General Manager

As our General Manager, Kurt Junek, said during the launch:

These pillars are not just words: they are behaviors, attitudes and decisions that build our culture. A culture where each of us is part of the change, where every action counts. Kurt JunekGeneral Manager

A New Beginning That Drives Us Into the Future

This is just the beginning.

We are building something bigger than a company:

A community that inspires, connects and leaves a mark.

In August 2025, Tcontakto proudly celebrated its 19th anniversary, marking nearly two decades of commitment to the contact center and BPO sector in Peru. Since its founding in 2006, the company has built a track record characterized by innovation, teamwork, and the trust of its clients.

These 19 years of history reflect the effort and passion of our entire team. Kurt JunekGeneral manager

A month of special activities

Throughout the anniversary month, activities were held to strengthen team bonds. Among these, “Green Friday” stood out—a day of team building and motivation that reinforced a sense of belonging within the company.

Highlights of the celebration

The commemoration includes different activities that highlight the value of the team and the organizational culture.

• Integration and camaraderie dynamics.
• Spaces to recognize the efforts of collaborators.
• Thematic sessions that conveyed energy and optimism.
• Inspiring leadership messages from the General Management.

 

Remarks from the General Manager

Kurt Junek, General Manager of Tcontakto, dedicated a special message to the employees, highlighting the achievements reached in these 19 years and the importance of maintaining innovation and high performance as pillars of growth.

 

Close with pride and commitment

The anniversary celebration culminated in activities that conveyed joy, unity, and pride, reaffirming the company’s commitment to its employees and clients. With over 500 members, Tcontakto has established itself as a strategic partner for leading Peruvian brands in sales, collections, and customer service.